WORK HARD · Be KindPrivacy Policy

Terms of Use

Provider: Modern Broker, Inc.

Effective date: October 18, 2026

Version: 2.0.0 (the version and time of your acceptance are recorded)

These Terms of Use (the "Terms") are an agreement between you and Modern Broker, Inc. ("we," "us"). They cover Work Hard Be Kind, our set of web tools for real estate professionals, at workhardbekind.ai and any other domain we serve it from, including its connectors for AI assistants (together, the "Service").

Please read these Terms. They include binding individual arbitration and a class action waiver (Section 16), and limits on our liability. If you do not accept them, do not use the Service.

1. Accepting these Terms

You accept these Terms by checking the "I agree" box when you first sign in. We record which version you accepted and when, and we can show you that record. Using the Service does not, by itself, count as accepting these Terms or any update to them.

If you accept for a team or brokerage, you confirm you have authority to bind it.

2. Who may use the Service

The Service is for business use by real estate professionals. You must be at least 18, hold any license your real estate work requires (or work under someone who does), use the Service for your real estate business, and follow your brokerage's policies and the terms of any service you connect to it. The Service is offered in the United States.

Some features are available only to agents of particular brokerages (for example, features that use reZEN) or to members of a team, and what is available may change. We may check your license against public state licensing records, and your email against your brokerage's agent directory, to decide which features you can use.

3. What the Service is

The Service is a set of tools that sit alongside the systems you already use. Today it includes your team space (videos, roster, brand assets, resources, and office booking), the Office Whiteboard, Open House Match, My Production, the Suggestion Box, and Connections. We may add, change, or retire features.

The Service is not:

  • a system of record. reZEN and your brokerage's systems are. What we show is a copy that may be out of date, so check anything important against the source;
  • a broker, law firm, or accountant. We do not give brokerage, legal, tax, financial, or compliance advice; or
  • an official product of Real Brokerage, reZEN, or any other brokerage, or endorsed by them. Brokerage or team branding shown in the Service does not mean they are affiliated with us, and you are responsible for having permission to use any branding you download or share.

4. Connecting reZEN

Some features use your data in reZEN (the platform used by Real Brokerage and other brokerages). To turn them on you connect your own reZEN API key (the "API Key"); a team leader may connect a key that covers their team.

When you connect an API Key, you:

  • authorize us to use it for you to read your reZEN data (such as your profile, transactions, commissions, and team roster) and, when you ask us to, to make the changes in reZEN described in Section 5;
  • confirm you may do so: the key is yours or properly delegated to you, and using it with the Service is allowed under reZEN's terms and your brokerage's policies; and
  • understand the scope: the Service can reach only what your key can reach.

We store your API Key encrypted. Data we read with it ("reZEN data") is used only to run the Service for you. We act as your service provider under your reZEN API license and claim no license of our own. We do not combine reZEN data across agents into a separate dataset, sell it, or use it to build other products, and we delete it as described in Section 12.

Team keys. If you are a team leader and connect a key that reads your team's data, you direct us to use it to run team features for your team (such as the team whiteboard and team production views), and you confirm you are allowed to give that access.

5. AI assistants and Connections

From Connections you can link an AI assistant you choose (for example, Claude, ChatGPT, or Gemini) to your account. Once linked:

  • The assistant can see your data. It can read what you allow, including your reZEN transactions, listings, checklists, documents, and commission figures, and your Open House Match data. You choose read-only or read-and-write access when you link it, and you can unlink it at any time.
  • The assistant can propose changes in reZEN if you give it write access (for example, creating a listing or buyer agreement, opening a transaction, attaching a document to a checklist, or naming a co-agent or referral agent in a commission split). Each change is shown to you as a preview first and is sent to reZEN only once you approve it, in the app or, if you choose that setting, in the chat. Terminations always need your approval in the app.
  • You are responsible for the changes you approve. Check every preview. Changes sent to reZEN take effect there and may not be reversible through us.
  • The assistant is a third party. Its provider's terms and privacy policy govern what it does with the data it receives. We do not control it and are not responsible for its answers or actions.

Other features may also use AI (for example, the Suggestion Box's Brainstorm). AI output can be wrong. Review it before relying on it.

6. Your responsibilities

You agree to:

  • check figures (especially production and commission numbers) against reZEN or your brokerage before relying on or sharing them;
  • follow your licensing, disclosure, fair-housing, privacy, and other legal duties, and your brokerage's policies;
  • keep your account details accurate and your sign-in, API Key, and linked assistants secure; and
  • not present the Service as an official product of Real Brokerage, reZEN, or any brokerage.

7. Your content and what others can see

Your content. "Content" means what you put into the Service (profile details, suggestions, photos, files, open houses, bookings) and the reZEN data you have us read for you. You own your Content. You give us permission to host, copy, process, and display it as needed to run, secure, support, and improve the Service, within these Terms and our Privacy Policy.

Other people's information. Your Content may include information about other people, such as clients. You confirm you are allowed to have the Service process it.

What others can see. Your detailed data is private to you, except:

  • Your team. On the team Office Whiteboard, your deals show to your team unless you turn that off. Your roster details are visible to your teammates.
  • Your team leader and admins can see your detailed production, including commission amounts, because their own reZEN access already covers it. Each time they view an individual member, it is logged.
  • What you choose to share wider. You can choose to show deals to your brokerage or to everyone on the Service, and choose who can find you as an open house host. Deals shared beyond your team show only public-record details, never your commission or a pending price. An open house share link can be viewed by anyone who has it.
  • Our staff may view accounts to provide support and run the Service. Views of an agent's production are logged.

8. Privacy

Our Privacy Policy explains how we handle personal information and is part of these Terms. We do not sell personal information.

9. Feedback

If you send us ideas, suggestions, votes, or other feedback ("Feedback"), we may use it for any purpose without owing you anything. Feedback does not give you any ownership, equity, revenue share, royalty, or other interest in us or the Service, does not create a partnership or employment relationship, and does not entitle you to payment, credit, or confidentiality. Do not send Feedback you expect to be kept confidential or paid for. You confirm you have the right to send it.

10. Third-party services

The Service works with services we do not control, including reZEN, your sign-in provider, AI assistants you link, video hosts, and our service providers. Their own terms apply to your use of them. Features that rely on them may stop working if they change or restrict access.

11. Fees

The Service is currently free. If we offer a paid feature, we will show you the price and terms first and will not charge you without your agreement. Any fee is for our software, never for reZEN data.

12. Ending your use; deletion

You may stop using the Service at any time, and close your account by writing to team@workhardbekind.ai. We may suspend or end your access if you break these Terms, if your account creates security or legal risk, or if we discontinue the Service.

reZEN data. You can disconnect your API Key at any time in Connections, which stops future reads. We permanently delete reZEN data as follows, and promptly on your request:

  • when you disconnect your API Key, we delete the reZEN data read with it within 7 days; and
  • when you tell us you have left your reZEN brokerage, or your account is closed, we delete all reZEN data about you within 7 days, including data read with your team leader's key.

We keep only the minimum access and audit records the law requires. Please tell us promptly if you leave your brokerage, using the "I've left Real" option in Connections or by writing to us.

Your other Content. After your account is closed you may ask for a copy of your other Content for 30 days. After that we may delete it, except records we must keep by law.

Sections 7 through 9 and 13 through 18 continue after your account ends.

13. Acceptable use

You will not:

  • break the law, your brokerage's policies, or reZEN's terms;
  • connect an API Key or share Content you are not allowed to, or use the Service to reach data your key does not permit;
  • try to access another agent's or team's data, test our security, or get around sign-in, data isolation, or rate limits;
  • copy, resell, reverse engineer, or scrape the Service, or use it to build a competing product;
  • upload malicious code, or unlawful or infringing content; or
  • misrepresent your affiliation, or ours, with any brokerage.

14. Disclaimers

THE SERVICE AND EVERYTHING IT SHOWS OR PRODUCES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY FIGURE, RANKING, OR AI OUTPUT IS ACCURATE OR COMPLETE.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, COMMISSIONS, BUSINESS, GOODWILL, OR DATA; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US $100.

You will defend and indemnify us against claims arising from your Content, your use of an API Key or reZEN data, changes you approve in reZEN, your professional acts, or your breach of these Terms or the law.

16. Disputes: binding arbitration and class action waiver

Please read this section. It affects your rights.

Before filing a claim, each side will give the other written notice and 30 days to resolve it informally. Any dispute about these Terms or the Service that is not resolved will be decided by final, binding arbitration before a single arbitrator, administered by JAMS under its applicable rules and seated in San Luis Obispo County, California. The Federal Arbitration Act governs this section. Either side may instead bring an individual claim in small claims court, or ask a court to stop misuse of intellectual property or a breach of Section 13.

Disputes are resolved only individually. Neither side may bring or join a class, collective, or representative action. If this waiver is unenforceable for a particular claim, that claim alone goes to court.

17. Changes to these Terms

We may update these Terms. If a change is material, we will tell you and ask you to accept the new version before you continue using the Service. Smaller updates take effect when posted with a new version number. Changes are never retroactive.

18. General

California law governs these Terms, except that the Federal Arbitration Act governs Section 16. You may not assign these Terms without our consent; we may assign them to an affiliate, to an entity formed to run the Service, or as part of a merger, acquisition, or sale of assets, with notice to you. These Terms and the Privacy Policy are the whole agreement about the Service. If any part is unenforceable, the rest still applies, and not enforcing a part is not a waiver. Neither side is liable for delays caused by events beyond its reasonable control. We may notify you by email or in the Service.

19. Contact

Questions? Write to team@workhardbekind.ai.